Hi - I'm Ewan Miller. I set up Highlands Reserve Private Rentals in late 2012 as a hobby project combining a desire to improve the vacation rental search experience and develop my own web technology and marketing skills. It grew from there. I'd stayed previously in Highlands Reserve with my wife, as well as in many other rental resorts in Orlando, and found the whole experience of finding and securing rental accommodation unnecessarily lengthy and challenging. Many of the larger rental websites seemed overly complex; the smaller more location focused sites lacking in functionality. Looking for a place in the sun to spend valued time with family and friends should have been a more holistic and engaging experience. Our Highlands Reserve site was the fourth site in our collection of Orlando offerings, starting with Reunion in late 2011, Windsor Hills in early 2012 and Emerald Island in mid 2012.
While I take on most of the work (technology and otherwise) my wife, Joanna, helps me out with marketing, general quality assurance and keeping me sane. We live in a small village near Glasgow in the UK and run Highlands Reserve Private Rentals as a small business. Along the way have picked up a small and trusted group of property owners in the resort who pay us to list their properties on our site. All properties are robustly verified upon listing. We know our owners well and bounce ideas off them, helping us develop the site, adding new functionality as we go. We go to some length to ensure we have that bond with property owners on the site, way beyond standard checks to ensure they are genuine. We don't like listers who are abrupt with vacationers or don't take the time or care to create meaningful listings. Where owners need help in this space we help. But we have no affiliation with any owners or managers in the resort nor any link to the resort itself. At a base level we are like a dating agency for vacationer and property renter. We help you meet but how it progresses is up to you.
We are also keen to engage vacationers and often go looking for feedback; without your input we can't improve the site. It always amazes me how much, as technologists, we misinterpret the customer need or want. We do a lot to make sure our site is simple and easy to use. It isn't always but we like to think we know where to improve and keep evolving.
We have now spun up the concept across many of the most popular resort in Orlando; Reunion, Windsor Hills, Emerald Island, Highlands Reserve, Regal Palms and Champions Gate. Every resort is different. We also now have sites covering worldwide locations; Cape Verde, Kalkan and Bodrum.
We hope you find Highlands Reserve Private Rentals a valued tool in your vacation property search. If there is anything you think we could improve please get in touch as let us know. If you are looking for some advice/tips to help with your search or decision making process please drop us a note and we'll help.
Ewan & Joanna Miller
Highlands Reserve Private Rentals is a trademark of Enceladus Technology Ltd (SC466075).